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New 
Client
Process

We’re excited to support you on your journey to wellness! Follow the steps to the right to get started with individual counseling.

For couples or family counseling, please complete our secure Request for Services Form, due to limited availability.

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Explore Our Counselors

We have a diverse team of experienced clinicians to support your unique needs. Take a look at our Team Page to find the right fit for you.

2

Schedule Your First Appointment

Choose an option that works best for you:

  • Ready to Schedule with Your Preferred Counselor? Schedule your intake appointment directly with a counselor of your choice or one with availability that fits your schedule within the next four weeks.

  • Need Help Choosing the Right Counselor? Book a free 15-minute consultation with our Client Care Coordinator to discuss your needs, get your questions answered, and find the best counselor for you.

3

Complete Your Intake Forms

Once your appointment is confirmed, you’ll receive an email with access to our Client Portal to complete your intake paperwork. This includes:

✔️ Demographics
✔️ Insurance Information (including uploading your insurance card)
✔️ Practice Policies
✔️ Mental Health Screening Assessments

To ensure a smooth intake, all required paperwork must be completed before your first appointment. If you have difficulty answering any sensitive questions, let us know in advance, and we’ll notify your counselor.

⚠️ Important: If your insurance details are not verified before your appointment, you will be required to pay the self-pay rate.

4

Welcome Email from Your Counselor

Before your first session, your counselor will send a welcome email introducing themselves, sharing their direct contact information, and providing our New Client Quick Guide, which covers essential information to help you get started.

Still Have Questions?

We’re here to help!
 

📅 Scheduling & Client Care
Madelyn Lopez – 540-358-5003 | mlopez@myfreedomss.com
 

💰 Billing & Insurance
Kelly Roberts – 540-358-5048 | kroberts@myfreedomss.com
 

💊 Psychiatry & Medication Management
Tina Kemp – 540-358-5051 | psychiatry@myfreedomss.com

White Room

Ready to get started?

Let's schedule your initial appointment!

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